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Production Processes: Productivity & Efficiency

Exam code: 7115
Written by: Ashika|Reviewed by: Caroline Carroll|Updated 2 July 2026

Labour productivity

Labour productivity

  • Production is the act of adding value to the factors of production to create goods and services e.g. using tomatoes and basil to create a soup

    • It is the process of converting the factors of production into goods/services

    • It is a measure of output e.g. 3 cans of soup

  • Productivity is a measure of efficiency that calculates the amount of outputs produced per unit of input

    • It calculates how efficiently resources are being used in the creation of goods/services and aids comparison of performance e.g. after training, workers proved to be 27% more efficient in their productivity

  • Labour productivity is calculated using the formula

Labour productivity = OutputNumber of workers{"language":"en","fontFamily":"Times New Roman","fontSize":"18","autoformat":true}

The importance of efficiency

The importance of efficiency

  • Efficiency refers to the ability of a business to use its production resources as cost-effectively as possible

    • Efficiency is often measured in terms of the average cost per unit

    • The average cost per unit is calculated using the formula

Average cost per unit = Total costs    Number of units{"language":"en","fontFamily":"Times New Roman","fontSize":"18","autoformat":true} 

  • Maximum efficiency is achieved when the cost per unit is at its lowest

  • Businesses that increase their level of productivity (e.g of workers or capital equipment) are likely to be more competitive

The benefits of improved efficiency

Two columns show productivity and competitiveness strategies. Left: train staff, incentives, maintain machinery. Right: lower costs, gain market share.
The link between productivity and competitiveness
  • Businesses that are competitive usually generate more profit

  • This provides the financial resources to continue investing in improvements to their productivity

How to increase efficiency

How to increase efficiency

  • Increasing efficiency helps a business reduce costs, save time and improve productivity

Common ways to improve efficiency

1. Increasing automation

  • Automation uses machines or robots to carry out tasks that would normally be done by humans.

    • Production is likely to be faster and safer, with fewer errors and lower long-term labour costs

    • For example, car manufacturers use robotic arms for welding and assembling.

2. Introducing technology

  • Using new technology, such as computers or specialist software, can improve both manufacturing and service operations.

    • Technology often speeds up processes, reduces paperwork and improves communication and accuracy

    • For example, retailers using barcode scanners and stock management software to track inventory

3. Improving labour skills

  • Training employees helps them work more efficiently and safely

    • They produce better quality work, with fewer mistakes and more quickly

    • For example, a café training staff to use a coffee machine correctly to avoid waste.

4. Lean production methods

  • Lean production aims to reduce waste while keeping quality high.

    • Techniques include

      • Just-in-time (JIT), which involves holding less inventory to reduce storage costs

      • Kaizen is continuous small improvements made by employees that have an ongoing impact on operational performance

5. Better organisation of resources

  • Changing the layout of a factory or office can improve workflow

    • This can save time moving between tasks or departments

    • For example, placing tools close to workers to avoid delays